Delivery
The headphones come charged. They can then be used for a minimum of 10 hours. If you opt for shipping, we make sure that the headphones are delivered to you 1 or 2 days before the rental date. If you rent the headphones for several days via a custom request, we also supply chargers with which you can charge the headphones in between.
The headphones are delivered in wooden crates. For large requests, we lock the crates with a combination lock. In that case, you will receive the code of the combination lock in your mailbox as soon as the headphones are reserved.
Collection
The headphones can also be picked up for free, but only by appointment! Since we are not present every day, it is convenient to make an appointment via email first.
Shipping
Shipping costs
Shipping costs are €20.
Inside the box you will find a return label that can be used to return the headphones.
All our deliveries are sent by PostNL with a track and trace code. Once the package is on its way, you will receive an email from us with the code to track your package.
Delivery date
If the courier attempts to deliver the package but no one is present, a second delivery attempt will be made on the next delivery day. If this attempt also fails, the courier will leave a message in your mailbox with information about the post office or service point where the headphones can be picked up. If the order is not picked up by the deadline, it will be returned to us. To increase the success rate, we generally send the headphones 3 days before the rental date. You will then receive them 2 or 1 day in advance.
Returning
We like to receive the headphones back as soon as possible so we can check them, clean them, recharge them and rent them again. If you opted for shipping, you will also receive a return label in the box. You can use this to return the headphones to us. If you want to return the headphones, an appointment should always be made first.
Return address:
RentSilentDisco
Rotterdamseweg 370 A10
2629HG Delft
Netherlands